Return & Refund Policy

Last updated: January 2025

We want you to be completely satisfied with your purchase. If you’re not happy for any reason, we make returns easy.

30-Day Return Window

You have 30 days from the date of delivery to return most items for a full refund or exchange. Items must be:

• In original, unused condition
• In original packaging with all accessories and manuals
• Not damaged due to misuse or negligence

How to Start a Return

1. Log into your account and navigate to your orders
2. Select the item you want to return and click “Request Return”
3. Choose your reason for return and preferred resolution (refund or exchange)
4. Print the prepaid return shipping label sent to your email
5. Package the item securely and drop it off at any UPS or FedEx location

Refund Timeline

Step	Timeline
Return package received	3–5 business days after drop-off
Inspection & processing	1–2 business days
Refund issued	Within 24 hours of approval
Refund appears on statement	3–10 business days (varies by bank)

Non-Returnable Items

• Items returned after 30 days
• Items showing signs of use, damage, or missing parts
• Gift cards
• Downloadable content

Exchanges

Need a different model? We offer free exchanges within 30 days. Start the same return process and select “Exchange” as your preferred resolution.

Questions? Contact us at returns@toasters.org